Product & implementation
Setup, MIS integrations, users, cancellation and provider eligibility.
Open practical FAQs →GOVERNANCETrust & procurement
Privacy, DPIA support, security, safeguarding and controlled documents.
Open Trust Centre →DIRECT SUPPORTSpeak to a person
Describe the organisation, affected task and urgency. Never send sensitive case detail by ordinary email.
Email support →Know what happens after you ask.
Enquiries are triaged by purpose so operational, data-protection and safeguarding questions reach the right route.
- General response target: one working day
- Urgent safeguarding action follows local procedure—not this inbox
- Security incidents are assessed through the incident process
- Controlled documents are supplied in their current version
A useful support request
- 01
Name the task
Tell us what you were trying to complete and which part of ODISSYS you were using.
- 02
Describe the impact
State who is affected and whether work can continue through another safe route.
- 03
Exclude sensitive narrative
Do not place learner or safeguarding detail in an ordinary support email.
- 04
Receive a clear next step
We will acknowledge the request, clarify ownership and identify the next action.
Platform access
Sign-in, permissions and role-scoped workspace questions.
Implementation
Organisation structure, users, onboarding and configured workflows.
Information governance
Controller–processor responsibilities, DPIA and rights support.
Safeguarding boundary
Operational platform questions only; immediate risk follows local emergency procedure.